CUSTOMER CARE
ORDER ISSUES
- Track order: Click here to track your shipment
- Wrong size? Exchange within 14 days of delivery
- Damaged item? Full refund or replacement - no questions asked
SHIPPING
- Free shipping on orders over
- Express delivery available at checkout
- Customs duties not included (buyer responsible)
- Processing time: 1-3 business days
RETURNS & EXCHANGES
- 30-day return policy from delivery date
- Item must be unworn with original tags attached
- Refund processed within 5 business days after receipt
- Return shipping cost borne by buyer (unless defective)
SIZE GUIDE
Each product page includes detailed size chart. Still unsure? Email us with your measurements - we'll help you find the perfect fit.
NEED MORE HELP?
?? Email us: care@jellyfirkin.kr
We aim to respond within 24 hours on business days.