CUSTOMER CARE

ORDER ISSUES

• Track order: Click here to track your shipment
• Wrong size? Exchange within 14 days of delivery
• Damaged item? Full refund or replacement - no questions asked

SHIPPING

• Free shipping on orders over USD $300 (South Korea only)
• Express delivery available at checkout
• Customs duties not included (buyer responsible)
• Processing time: 1–2 business days

RETURNS & EXCHANGES

• 14-day return policy from delivery date
• Item must be unworn with original tags attached and in original packaging
• Refund processed within 5–7 business days after receipt
• Return shipping cost borne by buyer (unless defective or incorrect item)

SIZE GUIDE

Each product page includes detailed size chart. Still unsure? Email us with your measurements - we'll help you find the perfect fit.

NEED MORE HELP?

Email us: care@jellyfirkin.kr

We aim to respond within 24 hours on business days.