FAQ — Frequently Asked Questions
FAQ — Frequently Asked Questions
Last updated: July 22, 2026
Orders & Payment
Q: What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are processed securely.
Q: Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at support@jellyfirkin.kr. Once an order has been processed or shipped, we are unable to make changes.
Shipping
Q: How long does shipping take?
- South Korea: 1–3 business days (standard) / 1–2 business days (express)
- United States: 7–14 business days (standard) / 3–7 business days (expedited)
- International: 5–14 business days depending on destination
Q: Do you offer free shipping?
Yes — free standard shipping on orders over USD $150 (US) and USD $300 (South Korea).
Q: Will I be charged customs or import duties?
International orders may be subject to customs duties imposed by the destination country. These charges are the buyer's responsibility and are not included in the order total.
Returns & Refunds
Q: What is your return policy?
We accept returns within 14 days of delivery for items in original, unworn condition with all tags attached. Sale items are final sale.
Q: How do I initiate a return?
Email support@jellyfirkin.kr with your order number and reason for return. Our team will respond within 1–2 business days with instructions.
Q: When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Products
Q: Are your products authentic?
Yes. All Jelly Firkin products are 100% authentic and sourced directly. We do not sell replicas or counterfeit goods.
Q: How do I care for my bag?
Each product includes care instructions. Generally, we recommend storing leather goods in the dust bag provided, away from direct sunlight and moisture.
Contact
Q: How can I reach customer support?
Email: support@jellyfirkin.kr
Business hours: Monday–Friday, 9:00 AM – 6:00 PM (KST)