Refund policy

Last updated: June 29, 2026

1. All Sales Are Final

All purchases are final and non-refundable. No returns, exchanges, or cancellations once confirmed.

2. Order Confirmation

Review your order carefully—product, color, quantity, address, payment—before completing. We are not responsible for buyer errors.

3. Defective or Damaged Items

Contact support@jellyfirkin.kr within 3 days of delivery with order number and photos. Replacement or store credit at our discretion.

4. Incorrect Item

Contact within 3 days. We ship the correct item at no cost.

5. Non-Delivery

If not arrived within stated window, contact us. Investigation with carrier. If confirmed lost: replacement or full refund.

6. Exchanges

No exchanges for any reason.

7. Contact

support@jellyfirkin.kr | Mon–Fri, 9AM–6PM (KST)